:root{--bg:#EEF3EF;--ink:#14302B;--mute:#4d625d;--moss:#2E6B4E;--gold:#F0B429;--sky:#D6E8F0;--paper:#fff;--line:#c9d6cf}
@media (prefers-color-scheme:dark){:root{--bg:#0f1f1c;--ink:#e8f0ec;--mute:#a3b7b0;--moss:#6fc29a;--gold:#F0B429;--sky:#1d3a45;--paper:#162b27;--line:#2a443e}}
*{box-sizing:border-box}
html{scroll-behavior:smooth}
@media (prefers-reduced-motion:reduce){html{scroll-behavior:auto}*{transition:none!important}}
body{margin:0;background:var(--bg);color:var(--ink);font:18px/1.6 Figtree,system-ui,sans-serif}
h1,h2,h3{font-family:'Young Serif',Georgia,serif;font-weight:400;line-height:1.15;margin:0}
a{color:var(--moss)}
.wrap{max-width:1080px;margin:0 auto;padding:0 20px}
header.top{padding:18px 0}
header.top .wrap{display:flex;justify-content:space-between;align-items:center;gap:16px}
.brand{font-family:'Young Serif',Georgia,serif;font-size:21px;color:var(--ink);text-decoration:none}
.brand span{color:var(--moss)}
.signin{font-weight:600;text-decoration:none;border:2px solid var(--ink);color:var(--ink);padding:7px 16px;border-radius:999px;font-size:16px}
.signin:hover{background:var(--ink);color:var(--bg)}
:focus-visible{outline:3px solid var(--gold);outline-offset:3px}
.hero{padding:44px 0 72px}
.hero .wrap{display:grid;grid-template-columns:1.1fr .9fr;gap:48px;align-items:center}
.hero h1{font-size:clamp(34px,5vw,56px);max-width:18ch;text-wrap:balance}
.hero p.lead{font-size:20px;max-width:34em;margin:22px 0 28px;color:var(--mute)}
.btn{display:inline-block;background:var(--gold);color:#14302B;font-weight:700;text-decoration:none;padding:14px 26px;border-radius:999px;border:0;font:inherit;font-weight:700;cursor:pointer}
.btn:hover{filter:brightness(1.06)}
.btn.line{background:none;color:var(--ink);border:2px solid var(--ink);margin-left:10px}
.note{font-size:15px;color:var(--mute);margin-top:14px}
/* the request card */
.board{background:var(--sky);border-radius:22px;padding:26px}
.ticket{background:var(--paper);border-radius:14px;padding:22px;box-shadow:0 1px 0 rgba(20,48,43,.12)}
.ticket h3{font-size:22px;margin-bottom:4px}
.ticket .who{color:var(--mute);font-size:15px}
.ticket .state{margin:16px 0 4px;font-weight:700;color:var(--moss);min-height:1.6em}
.ticket .says{min-height:4.8em;margin:0 0 14px}
.steps{display:flex;gap:6px;margin:0;padding:0;list-style:none}
.steps li{flex:1}
.steps button{width:100%;border:0;background:var(--line);height:10px;border-radius:6px;cursor:pointer;padding:0}
.steps button[aria-current=true]{background:var(--moss)}
.steps button.done{background:var(--gold)}
.steplabels{display:flex;justify-content:space-between;font-size:13px;color:var(--mute);margin:6px 0 16px}
.ticket .next{background:var(--ink);color:var(--bg);border:0;border-radius:999px;padding:10px 20px;font:inherit;font-weight:600;cursor:pointer}
section{padding:68px 0}
section.both{background:var(--sky)}
.vh{position:absolute;left:-9999px}
.pair{display:grid;grid-template-columns:1fr 1fr;gap:56px}
.pair>div{border-top:5px solid var(--moss);padding-top:18px}
.pair>div.gold{border-color:var(--gold)}
.pair h2{font-size:clamp(25px,3vw,34px);max-width:22ch;margin-bottom:14px;text-wrap:balance}
.pair p{margin:0;max-width:30em}
.tie{margin:38px 0 0;font-family:'Young Serif',Georgia,serif;font-size:clamp(20px,2.4vw,26px);}
@media (max-width:860px){.pair{grid-template-columns:1fr;gap:36px}}
section.alt{background:var(--paper)}
section h2{font-size:clamp(28px,3.6vw,40px);margin-bottom:14px}
.intro{max-width:36em;color:var(--mute);margin:0 0 34px}
ol.flow{list-style:none;margin:0;padding:0;counter-reset:s;display:grid;grid-template-columns:repeat(4,1fr);gap:26px}
ol.flow li{counter-increment:s;border-top:4px solid var(--moss);padding-top:14px}
ol.flow li::before{content:counter(s);font-family:'Young Serif',serif;font-size:30px;color:var(--moss);display:block;line-height:1}
ol.flow h3{font-size:20px;margin:8px 0 6px}
ol.flow p{margin:0;font-size:16px;color:var(--mute)}
.roles{display:grid;grid-template-columns:repeat(2,1fr);gap:8px 56px}
.roles div{padding:16px 0;border-bottom:1px solid var(--line)}
.roles h3{font-size:20px;margin-bottom:4px}
.roles p{margin:0;font-size:16px;color:var(--mute)}
.trust{columns:2;column-gap:56px;padding:0;margin:0;list-style:none}
.trust li{break-inside:avoid;padding:0 0 18px 28px;position:relative;font-size:17px}
.trust li::before{content:"";position:absolute;left:0;top:9px;width:14px;height:8px;border-left:3px solid var(--moss);border-bottom:3px solid var(--moss);transform:rotate(-45deg)}
.trust b{display:block}
details{border-bottom:1px solid var(--line);padding:16px 0;max-width:46em}
summary{cursor:pointer;font-weight:600;font-size:19px}
details p{margin:10px 0 0;color:var(--mute)}
form.req{max-width:520px}
form.req label{display:block;font-weight:600;margin:16px 0 6px}
form.req input,form.req textarea{width:100%;font:inherit;padding:12px 14px;border-radius:10px;border:2px solid var(--line);background:var(--bg);color:var(--ink)}
form.req textarea{min-height:100px}
.hp{position:absolute;left:-9999px}
#formmsg{margin-top:14px;font-weight:600}
footer{padding:36px 0;color:var(--mute);font-size:15px}
footer a{color:var(--mute)}
.doc{max-width:720px;padding:20px 20px 70px;margin:0 auto}
.doc h1{font-size:36px;margin-bottom:6px}.doc h2{font-size:23px;margin:30px 0 8px}
.draft{background:var(--sky);padding:12px 16px;border-radius:10px;font-size:16px}
@media (max-width:860px){.hero .wrap{grid-template-columns:1fr}ol.flow{grid-template-columns:1fr 1fr}.roles{grid-template-columns:1fr}.trust{columns:1}}
@media (max-width:520px){ol.flow{grid-template-columns:1fr}.btn.line{margin:10px 0 0}}